Our Refund Policy

Processing and Shipping Times:

Upon receiving your order, it is crucial to inspect it immediately, before proceeding with installation. Occasionally, products may incur damage during the installation process, and it's essential to identify any issues promptly. If your order is incomplete or if you encounter any problems, please contact us within 48 hours of receipt. Your timely communication enables us to address any concerns effectively.

Return Eligibility:

If, for any reason, you are unsatisfied with a product, you have the option to initiate a return within 30 days for a refund, excluding any shipping fees. Please note that return shipping costs are your responsibility, and a 30% restocking fee will be applied. To arrange your return, you must first email our customer service team.

Conditions for Eligibility:

For a successful refund, the following conditions must be met:

1. The product must be returned in NEW, RESALEABLE CONDITION, identical to its original delivery state. To prevent damage during return shipping, products should be insured for their full value through your selected carrier.
2. Products must be returned with all their original packaging and accessories intact. Please ensure that cardboard does not come into direct contact with the surface of any wheel, as it may cause damage. Adequate packaging is essential to prevent damage during the return journey. Additionally, all accessories, such as lug nuts and center caps, must be securely packaged inside the return box.
3. We cannot accept returns for items that have been used or improperly repackaged. If an item is returned damaged, a refund will not be issued, and you will be responsible for all associated shipping costs.
4. The product must not have had a tire mounted on it or been installed in any other manner. Once a tire has been mounted, the product is non-returnable. As indicated on our packaging, we recommend having a certified installer test-fit one wheel on both the front and rear of your vehicle, rotate it 360 degrees, and verify proper clearances before mounting tires.

Exchanges:

Exchanges are permitted within 30 days, but you are responsible for all applicable fees, including return shipping and insurance. Please note that no refunds, exchanges, or credits will be issued after 30 days.

We are committed to providing quality products and ensuring your satisfaction. If you have any further questions or need assistance with your return or exchange, please do not hesitate to contact our customer support team. Your feedback is valuable to us, and we aim to address any concerns promptly and professionally.